Property Manager Responded: We're truly sorry to hear about your unfortunate experience, and we appreciate you bringing these issues to our attention. We assure you that we take your concerns seriously, as maintaining a clean environment for all residents is our top priority. Our team is already investigating the reported issue and will make every effort to rectify the situation promptly. Your patience and understanding are greatly appreciated throughout this process. We're genuinely sorry to hear about the issues you've been facing at the property, and we want to assure you that your concerns have not gone unnoticed. We prioritize the comfort and wellbeing of our residents, so a rat infestation is something we take very seriously. For your lease break request as well as maintenance requests, we ask that you reach out to our team to discuss how we can resolve these matters effectively and efficiently. Thank you for sharing detailed feedback; it helps us improve our services.

Property Manager Responded: We are deeply saddened to read about the numerous inconveniences you experienced while staying in our complex. Communication seems to have been a major issue during your stay, as well as meeting your expectations for maintenance and living conditions. We assure you that this is not reflective of our usual standards and we are taking steps to review and rectify the concerns you've raised about maintenance delays, drainage issues, pest control problems, and gate operations.Your report regarding delays in emergency services has been noted with grave concern. It's vital that all our residents feel safe and secure at all times - we apologize for falling short in this area. As for the roofing issues highlighted — while there might have been repairs carried out without necessarily impacting common areas or being directly visible, we do understand how it might seem negligent given your personal experiences. Finally, thank you for pointing out the charm of the nearby park. We wish your memories of living here were equally delightful – it’s disconcerting they aren't no matter how much we appreciate your candid feedback which certainly will help us improve.

Property Manager Responded: We're truly sorry to hear about the issues you've been experiencing. Your feedback is very alarming and far from the standards we aim to provide. We promise an immediate investigation and necessary measures to resolve these problems as soon as possible. Please accept our sincere apologies for any inconvenience caused.

Property Manager Responded: We sincerely apologize for the discomfort and inconvenience you and your family have been experiencing. It is never our intention to cause upset with our residents but rather to provide a safe, comfortable living space. We understand that communication has not been ideal in this case and we are taking necessary steps to improve that, along with making sure all maintenance requests are addressed swiftly. We assure you we're working promptly on rectifying the AC issue you've faced as well as addressing the pest control problem effectively. Your concerns are very important to us and we strive for better moving forward.

Property Manager Responded: Lamentamos sinceramente los inconvenientes que has experimentado. Nos esforzamos por proporcionar un servicio excepcional y parece que no hemos cumplido en esta ocasión. Por favor, permítanos corregir este error de inmediato.