★ ★ ★ ★ ★★ ★ ★ ★ ★
March 26, 2024
The ever bad management and awful to live here
Living here is very awful. The existing management doesn't even deserve one star.
• Rats and trash are everywhere within the compound especially around the trash areas, and snakes, which are part of the game trying to hunt the rats and other rodents, are also present. Inside the house of the apartment, there's an infestation of all types of insects and roaches; it is a horrible place since the new management took over. It serves as a life lesson example of how bad management can lead to a complete disaster.
• In 2022, we reported an internal mold problem in both restrooms stemming from the inner utility systems, but no repairs were made.
• Additionally, both sinks in the restrooms needed repair. Although a gentleman temporarily fixed one sink in January 2023, promising to return to address it appropriately and do the rest, he never came back to address any of the issues.
• In 2022, we also reported malfunctions in switches and all the apparatus of lights for both closets. The gentleman who temporarily fixed only one closet never returned to repair them properly.
• Furthermore, in 2022, we reported that all stove burners, except two, were malfunctioning, but no repairs were made.
• Additionally, in 2022, we reported some smoke detectors malfunctioning even after replacing the battery. Nevertheless, no repairs were made.
• In September 2023, we reported that the dryer was not working. Promises to repair were all lies. We reminded the office on November 17, 2023, but no solution was provided.
• We had to spend additional money on chemicals to treat drainage problems, including mold and other issues. Despite reporting the presence of roaches and all types of insects, nobody came to address the infestation, forcing us to spend more money to eradicate it.
• Additionally, we have observed pet owners allowing their dogs to excrete in the apartment resident areas, resulting in the presence of green flies in our patio and home, posing health hazards. Our attempts to seek clarification on this matter have gone unanswered.
• We visited management office multiple times to discuss the aforementioned issues; however, none of the problems were resolved.
Property Manager Responded: We're truly sorry to hear about the issues you've been experiencing. Your feedback is very alarming and far from the standards we aim to provide. We promise an immediate investigation and necessary measures to resolve these problems as soon as possible. Please accept our sincere apologies for any inconvenience caused.
March 27, 2024